Hiring Customer Service Executives @ONSITE ELECTRO SERVICES PRIVATE LIMITED based in Marol, Andheri East.

Mentioned below is the job description.

* Manage large volumes of incoming calls/emails.
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
* Take the extra mile to engage customers
* Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
* Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service
* Escalate well deserved calls to the Escalations team as per the defined standards and protocol
* Meet personal/customer service team call handling quotas
* Follow communication procedures, guidelines and policies

Eligibility: 1 - 6 years Exp
Salary: 1,00,000 - 3,00,000 P.A.
No. of Openings: 10

Contact Details
Contact Person: Gitika || Company Recruiter at ONSITE ELECTRO SERVICES PRIVATE LIMITED
Contact Number: 7304457163

Website: https://www.onsitego.com/