Job Purpose :
- Work with Regional OP TLs and L2s to process orders, Follow the wiki/Instruction on the mail/Checklists while processing the orders and ensure company policies are being adhered to at all times
- Monitor Case queue/order queue throughout the day, any stuck orders to be reviewed and to be cleared with the help of TLs/L2s,
- To be clear on the wiki instructions/Export Policy/Billings Policy/Global Order Processing Practices and any doubt to be cleared with the help of TLs/L2s.
- Ensure on the Job behavior and utilization of the company resource is in line with HR Policy.
- Any planned leave must be informed well in advance to TLs, to be applied on the HR Portal, and wherever possible, should not be taken on the Month End/Quarter End. Kindly ensure to follow the HR Leave policy at all times.
- Holiday working/Month, Quarter, Year-end working hours need to be adjusted as per the business requirement and need to support TL positively by adjusting as much as possible.
Day to day
Manage and oversee all aspects of day to day order processing including:
- Regularly reviews of Case queue and Orders queue and to clear any stuck order/Case with the help of Regional TL/L2s.
- Regularly updating the Outside SLA Metrics, Case comments updation.
- Follow the wiki/other instructions while processing the orders.
- Follow the Export policy/billing policy while processing the orders without any deviation.
- On the month-end/Quarter End/Year-end, please ensure that we plan our day as per the expectation of TL and leave after informing TL.
- On Holiday/Month-end, quarter-end, year-end, we need to ensure the skeleton staff in order to meet the business requirement and need to support TL positive as much as possible.
- Ensure all your orders are processed within agreed SLAs.
- Apart from orders, whatever is expected on daily basis is fulfilled accordingly, for example, outside of SLA reason to be updated while processing the orders (missing ones within 48 hours), Case value/reason to be updated immediately.
- Any planned leave first needs to be approved by TL, then the HR portal and calendar need to be updated.
Special Conditions
- Holiday restrictions at month-end.
- May be required to work between Christmas and New Year
- May be required to work on bank holidays close to month ends.
- Flexibility required to work extra hours at short notice
- Holiday working as per the business requirement
Organizational Responsibility :
Report to Regional Order Processing Manager
Note: Candidate has to schedule your interview timing before coming on a given number.
Contact Person: Garima Maheshwari
Beware of Fraud!!!
Mycareerbugs.com does not ask money for registration fee or schedule a interview in exchange of money.... Read More
Report Job
Beware of Fraud!!!
Mycareerbugs.com does not ask money for registration fee or schedule a interview in exchange of money.... Read More
Report Job
