1. Assume overall responsibility for ensuring 99.99% Customer Uptime
2. Ensure that the switches in the network are maintained as per norms
3. Ensure support for timely connectivity for all the cross-functional teams.
4. Maintain the network database and submit the required report to the reporting manager at regular intervals.
5. Attend customer complaints on the field and give quality resolution within the TAT.
6. Provide timely resolution of technical complaints through analysis/ troubleshooting.
7. Monitor NMS through relevant applications and take appropriate action based on the events.
8. Analyze repeat complaints and ensure the implementation of corrective measures through escalations if required.
9. 100% compliance with safety and cardinal rules.
10. Responsible for process adherence.
11. Provide structured feedback to management to provide permanent solutions to improve service levels

Key Result Areas: This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization