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Hiring for International Voice Process (Technical & Customer Support) @Infosys BPM Limited

Education

  • Highest Qualifcation:

    Graduation/Diploma

  • Course:

    Not mentioned

  • Specific Qualification:

    Not mentioned

Job Description

  1. Manage large amounts of incoming and outgoing calls.
  2. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  3. Identify and assess customers' needs to achieve satisfaction.
  4. Build sustainable relationships and trust with customer accounts through open and interactive communication.
  5. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  6. Follow up to ensure that appropriate actions were taken on customers' requests.
  7. Refer unresolved customer grievances or special requests to designated departments for further investigation.
  8. Should be ok to work in 24X7 environment and night shifts.
  9. Should be ready to work in a target oriented portfolio.


     

Job Specification:

Original Documents required on the time of Interview:
1. All your Educational and Employment documents.
2. 2 Color Passport Size Photographs.
3. ID Proof - Pan Card, Driving License, Voters ID, Passport and AADHAAR CARD-Mandatory.

Note: Carry print out of this email along with your update resume.

Technical Guidance:

Thanks & Regards,
Sneha B |Recruiter


Infosys BPM Ltd
#785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Landmark - Sindhuri Convention Hall, Bangalore

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Short Description

  • Designation:

    Customer Support

  • Job Type:

    Full Time

  • Job Experience:

    Fresher

  • Eligibility:

    Both

  • Industry:

    BPO / Call Center Jobs

  • Job Shift:

    Day

  • Expected Salary:

    Negotiable / Annum

  • Other Salary:

    Not mentioned

  • No Of Vacancy:

    25
About HR

Name: Krishna Mudgal

About: ...

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