Sutherland is seeking a motivated and passionate person to join us as a Customer Support Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities and Duties:-

1. In this position, you will assist clients with purchases, technical issues, questions, and resolving any customer concerns with regards to the program. Your key responsibilities also include.
2. Responsible for answering, resolving customer issues .
3. Identify and relate with various customer needs and scenarios.
4. Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
5. Remain updated in client and industry led processes, technology applications, utilities, and products.
6. Utilize various client-based tools and applications for customer management and servicing.
7. Transfer customers to appropriate departments when required.
8. Work and partner with others within a team-based environment.
9. Achieve and maintain required metrics and goals