Sutherland is seeking a motivated and passionate person to join us as a Customer Support Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Responsibilities and Duties:-
** In this position, you will assist clients with purchases, technical issues, questions, and resolving any customer concerns with regards to the program. Your key responsibilities also include;
** Responsible for answering, resolving customer issues
**Identify and relate with various customer needs and scenarios
** Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
** Remain updated in client and industry led processes, technology applications, utilities, and products
** Utilize various client-based tools and applications for customer management and servicing
** Transfer customers to appropriate departments when required
** Work and partner with others within a team-based environment
** Achieve and maintain required metrics and goals
Required Experience, Skills and Qualifications:-
** Fresh graduates [except BE/B-Tech]
** Undergraduates with minimum 6 months of experience
1. Customer oriented
2. Good knowledge of internet technology
3. Strong typing Skills: 25 words per minute with 85% accuracy
4. Good verbal and written English communication skills
5. Flexible to work in rotational shifts
6. Prior experience with an international BPO preferred
Shift: 24/7
Contact Person: HR Apsara
contact Number: 8420980110
Ofc Address: Sutherland 5th Floor Liberty Tower Reliable Plaza , IT Park Kalwa Industrial Estate Thane - Belapur Road Airoli Navi Mumbai.
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Vacancies for International Voice Process || Sutherland Global Services Private Limited
Greetings from Sutherland !Sutherland is seeking a motivated and passionate person to join us as a Customer Support Associate. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Responsibilities and Duties:-
** In this position, you will assist clients with purchases, technical issues, questions, and resolving any customer concerns with regards to the program. Your key responsibilities also include;
** Responsible for answering, resolving customer issues
**Identify and relate with various customer needs and scenarios
** Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
** Remain updated in client and industry led processes, technology applications, utilities, and products
** Utilize various client-based tools and applications for customer management and servicing
** Transfer customers to appropriate departments when required
** Work and partner with others within a team-based environment
** Achieve and maintain required metrics and goals
Required Experience, Skills and Qualifications:-
** Fresh graduates [except BE/B-Tech]
** Undergraduates with minimum 6 months of experience
1. Customer oriented
2. Good knowledge of internet technology
3. Strong typing Skills: 25 words per minute with 85% accuracy
4. Good verbal and written English communication skills
5. Flexible to work in rotational shifts
6. Prior experience with an international BPO preferred
Shift: 24/7
Contact Person: HR Apsara
contact Number: 8420980110
Ofc Address: Sutherland 5th Floor Liberty Tower Reliable Plaza , IT Park Kalwa Industrial Estate Thane - Belapur Road Airoli Navi Mumbai.