Travel Counsellor / Dedicated Travel Advisor
Company : American Express Services India Pvt. Ltd.
Location : Delhi NCR
Experience : 2 - 7 Years

Job Description
To successfully manage & grow the relationship with High Value customers by handling all Travel, Card & Lifestyle aspects of the services.
Ability to articulate knowledge about products, services and value proposition to customers especially high-end & luxury.
Handling customer queries regarding Fares & Ticketing and planning customer travel itineraries.
To complete travel & lifestyle reservations accurately and effectively within agreed timeframes.
To pro-actively maintain regular contact with customers and to use detailed knowledge of customers lifestyle choices to offer relevant value added propositions.
Demonstrates emotional intelligence in dealing with high value customer enquiries & in probing customer to determine key requirements & to articulate product relevance
Key-skills:
Air routing & ticketing (Travel background)
Elementary GDS Skills like Amadeus, sabre, etc. preferred.
Voice Support [no back office]
Excellent oral and written communication skills.
Knowledge of Fares and Ticketing, Destination/Geographical knowledge and Supplier Product knowledge preferred.
Prior sales experience strongly encouraged.
Experience in showcasing outstanding customer service

Salary: INR 4,00,000 - 8,00,000 PA.
Functional Area: Travel, Tours, Ticketing, Airlines
Role Category: Ticketing/Travel/Documentation
Role: Travel Agent
Employment Type: Full Time, Permanent
Recruiter Name:SONIA
Email :anushka.sharma@aexp.com