Quality Analyst for Call Center
Company : HI TECH INSTITUTE OF ADVANCE TECHNOLOGIES (P) LTD
Location : Delhi

Job Description :
Experience - more than 1 year
Salary - 18000 22000/- in Hand
Location - Karol Bagh
Shift Time - 10 am 7 pm

Job Description :
Quality analyst will be responsible to listen to calls in 3 ways; live, recorded, and side by side while communicating feedback to encourage and discourage certain practices.
Quality analysts basically have to work on a continuous process of evaluating and identifying key behaviors that drive sales and improve customer experience.
Must have experience in giving training as well.
Monitoring calls.
Must have experience in sales process.
Assess agent performance
Monitoring trends
Technological responsibilities
Design evaluation programs
Interested Candidates can contact - 9210322322 HR Afsha

Other details :
Department:Quality (QA-QC)
Industry:Education / TrainingOther
Skills:call barging, call audit, domestic bpo, process trainer, domestic calling, quality analyst, incoming quality, call center, training

Email: hr@hitechinstitute.in
Telephone: 9210322322