Hello, Greetings from Trigent software!!!!!

We have Immediate Requirement of freshers 2019 graduates with one of our MNC Client Interested candidates

• Process customer requests (orders, provisioning, Post activations, billing)
• Provision and management of Consumer and Small Business- NBN Orders
• Validates & Verify customers details provided by Sales from various legacy systems
• Booking of NBN and Telstra appointments for customers
• Remediate the fall out as per the Order remediation guide and Panviva work Instructions
• Escalating the dependencies to the relevant teams for any assistance
• Ensure compliance adherence and timely completion of milestone
• Effective communication on order status to Customers/Stakeholders
• Effective communication with other business units to obtain the required information to successfully manage the Customers order
• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
• Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
• Take Ownership of and always keep customer commitments
• Seek support and guidance if required
• Demonstrates resilience and flexibility to change
• Sales Order Quality - get things right at First Time up front in order to reduce rework
• We Care - Privacy & Protecting our customer - take all steps to protect customer's privacy
• Answer customer enquiries to appropriate area when necessary.
• Meet prescribed customer service standards and performance objectives