- Give permanent Fix to the Desktop, Printer problems, basic LAN & server support issues.
- Remote Call Closure within Norms.
- Follow-up the Checklist(s).
- Load/reload standard build operating system & configurations.
- Aware of Installation & troubleshooting of critical applications & their usage guidelines.
- Participate in new application support workshops, in DR related activities, and in Preventive Maintenance activities.
- Root Cause Analysis for repeat calls.
- All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak.
- Data submission for Daily, Weekly & Monthly summary report.
- For AMC case follow up with Wipro spare coordinator for call closure, With Supervisor, approval provides a Standby solution to the user.
- Call logging & follow-up action with the principal Vendors (IBM & Dell) for warranty related incidents keeping helpdesk informed.
- Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals.
- Troubleshoot Network connectivity (LAN) issues.
- Escalate the problem to the Technical Specialist & to Regional / National Team Lead(s) if not resolved.
- Installation of desktop and hardware like CD-ROM, soundcards, etc.
- Operating Systems (OS) installation / re-installation, upgrades and patches for desktops.
- Software installations such as MS-Office, Acrobat Reader, mail client, etc.
- Installation of anti-virus on desktops and remove Virus.
- Awareness & acceptance for Best Practise roll out.
- Desktop Installation, Movement, Assign & Change.
- Installation of anti-virus on desktops and remove Virus.
- Configuration of Print devices (network and local) on desktops.
- Desktop Configuration - Network, mail client, internet, etc.
- Coordinate with vendors for support.
Hiring criteria:
1. Minimum 50% in 10th,12th and graduation.
2. Gap should not consider more than 2 Years.
3. The candidate should be ready for fieldwork(Must have their vehicles)
4. Allowance will be given for fieldwork.
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