The IT Service Desk Analyst will provide first-line technical support to internal employees of the customer. The candidate will require an aptitude for working with applications/infrastructure components to undertake analysis, diagnosis, and resolution of end-user incidents, which may range from straightforward to more complicated technical issues. Service desk analysts will have standard operating procedures to support the majority of the incidents.

Responsibilities:

• Act as a single point of contact for phone calls, emails, chat and tickets from end-users regarding IT issues and queries
• Receiving, logging and managing calls from end-users via telephone, email and chat
• Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) and Operating Level Agreement (OLA) time frames, meeting or exceeding customers requirements and expectations
• Incidents and Service Requests are managed effectively; ensuring information is captured in the ITSM tool for future reference and analysis, in line with ITIL principles.
• 1st line support and troubleshooting of IT related problems from in-house software and hardware such as Mobiles, Desktops, Laptops, and Printers
• Logs and manage incidents/Service Request in ITSM tool
• Escalates unresolved tickets to Level 2 resolver groups
• Take ownership of user incidents/requests and follow up the status on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles

1. Assume overall responsibility for ensuring 99.99% Customer Uptime
2. Ensure that the switches in the network are maintained as per norms
3. Ensure support for timely connectivity for all the cross-functional teams.
4. Maintain the network database and submit the required report to the reporting manager at regular intervals.
5. Attend customer complaints on the field and give quality resolution within the TAT.
6. Provide timely resolution of technical complaints through analysis/ troubleshooting.
7. Monitor NMS through relevant applications and take appropriate action based on the events.
8. Analyze repeat complaints and ensure the implementation of corrective measures through escalations if required.
9. 100% compliance with safety and cardinal rules.
10. Responsible for process adherence.
11. Provide structured feedback to management to provide permanent solutions to improve service levels

Key Result Areas: This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

We are looking fresher candidates for Executive/ Manager/ Asst manager to handle Accounting, TDS, GST, Income tax, ROC compliance, ROC, all taxation and all audits related to the company
* Freshers will be trained in all these areas and then placed in a job
* CA INTER/ CMA INTER/ CS INTER / CA / CMA / CS also can apply
* Salary is not a constraint for the right candidate
* Interested candidates contact immediately on given number | Contact Person: Ms. Priya

Openings available:
1) Process: Technical Support Engineer
Shift Timings: Day Shift / UK Shift / UK Rotational Shift
Salary Package: 2 lakh (Freshers) - 4 lakh (Experienced)

2) Process:  International Customer Support
Designation: Customer Support Associate
Salary Package: 2 lakh (Freshers) - 4 lakh (Experienced)
Shift Timings: Day Shift / UK Shift / UK Rotational Shift

 Greetings from 2COMSGreetings Consulting Pvt Ltd,
 CANDIDATE SHOULD HAVE,
1.Good Communication skills
2.Flexible to work in shifts.
3.Excellent English -  verbal communication skills
4.Knowledge of customer service principles and practices
5.Good technical knowledge. (OPTIONAL)

SALARY: 18 TO 20K CTC

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Contact Person: HR SANCHAREE | |HR Recruiter |2COMS Consulting PVT LTD 

Greetings from Hucon Solutions.
* Spot offers ...we have a huge requirement with Leading BPOs (Close to 1500 openings), for International Process on Daily basis at Hucon.
* Both Voice Process & Non-Voice Process. Salary ranging from 2 Lakh p.a to 4 Lakh p.a
* Interested candidates can walk-in on the given address

Hiring Freshers & Experienced Graduates / Undergraduates for Inbound Voice Process (Day Shift Only)
salary:15k to 25k
incentives: unlimited
working days: 5days,2 rosters off

We are having Excellent Opportunity for Freshers to start their carrier in HR Domain

• End to End recruitment process.
• Good Communication in English.
• Basic recruitment knowledge.

Note: * For any query, you can call on (044) 2433-6070.

* Schedule your interview timing before coming down.

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